Privacy Policy

1. Introduction
Slack-Smith Air ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal data when you visit our website (the "Website") and engage with our services.

By using our Website, you consent to the collection and use of your personal information in accordance with this policy and the Australian Privacy Act 1988 (Cth).

2. Information We Collect
We may collect the following types of personal information:

Name
Contact details (phone number, email address, postal address
Information about your air conditioning needs or inquiries
Technical data (such as IP addresses, browser type, and website usage statistics)
Any other information you provide voluntarily (e.g., through contact forms or service bookings)

3. How We Collect Your Information
We collect personal information through:

Direct interactions (e.g., when you contact us, request a quote, or book a service)
Our Website (via forms, cookies, or analytics tools)
Third-party providers (e.g., payment processors, marketing platforms, or social media interactions)

4. Use of Your Information
We use your personal information to:

Provide and manage our air conditioning services
Respond to your inquiries and provide customer support
Process payments and invoices
Improve our Website and customer experience
Send marketing and promotional materials (where consent has been given)
Comply with legal obligations

5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:

Service providers and third-party contractors who assist us in delivering our services
Regulatory authorities if required by law
Business partners where you have given consent

6. Data Security
We take reasonable steps to safeguard your personal information against unauthorised access, disclosure, or loss. Our security measures include encryption, secure servers, and restricted access controls.

7. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can manage or disable cookies through your browser settings.

8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before providing any personal data.

9. Your Rights and Choices
Under the Australian Privacy Act, you have the right to:

Access and request a copy of your personal information
Correct or update your information if inaccurate
Withdraw consent for marketing communications
Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please contact us using the details below.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Slack-Smith Air
Email: michael@slacksmithair.com
Phone: 0428 526 704

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our Website after any updates constitutes acceptance of the revised policy.